Apple Certified Help Desk Specialist (ACHDS) Boot Camp Training Class
 During this 3-day Apple Certified Help Desk Specialist ACHDS
Boot Camp Training Class, students will verify their understanding of Mac OS X core functionality and their ability to configure key services, perform basic troubleshooting, and assist end users with
essential Mac OS X capabilities. The ACHDS is a highly interactive combination of lecture, lab, and exam-focused review sessions that merges accelerated learning principles with custom
-developed courseware and instructors to deliver the highest examination passing rates in the industry.
This certification course is intended for Mac OS X help desk specialists, technical coordinators, service technicians, and others who support Mac OS X customers. Typical candidates include:
- Help desk personnel in businesses using Mac OS X systems
- Service technicians who support Mac OS X customers
- Technical coordinators or power users who manage Mac OS X network systems in their organizations
- The course is a good first step on a career path to system administration
Apple Help Desk Training Class Curriculum
While attending this blended-learning program, you will receive a robust set of course materials that caters to each of the
primary individual learning-intake styles (auditory, visual, and kinesthetic-tactual) – critical for a successful accelerated learning experience.
In addition to daily lectures, labs and review sessions, the help desk course will cover the following materials, in depth:
- The ability to navigate, configure, and troubleshoot Mac OS X operating system
- Basics on networking including Ethernet, wireless, VPN, 802.1x, Firewall, and Internet Sharing
How to connect and use peripherals such as USB, FireWire, and Bluetooth
- Managing the User environment and login options
- How to add, configure, and manage printers
ACHDS Certification Exam Track
Our ACHDS Boot Camp provides:
- Industry-wide recognition of Apple technical expertise
- Comprehensive, job-related certification for Mac OS X help desk personnel, service technicians and technical coordinators
- Continuing career development path
- Valuable tool for assessing the technical skills of consultants, current staff, or new employees
Our Certification Course includes:
- Intensive Hands-on Training Utilizing our (Lecture | Lab | Review)™ Delivery.
- Comprehensive Study Materials and Pre-Class Mentoring, Program Courseware and Self-Testing Software.
- Deluxe Package of Three (3) Days of Hotel Accommodations, Breakfast and Lunch, Unlimited Beverages, Snacks, and Freshly-brewed Coffee.
- 24-Hour Classroom, Lab and Instructor Access.
- Examination Passing Policy.
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Days
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Module Description
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Exam
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1
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Installation
Users
File Systems
File Management
Permissions
Application Environments
Time Machine
Command-line Interface
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2
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Network Configuration and
Troubleshooting
Accessing Network Services Providing Network Services Peripherals, Printing
Startup Sequence
Troubleshooting
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3
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Review session in the morning, test in the afternoon
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9L0-42
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Training Class Schedule
Call for Dates
****Refund Policy- For full refund, class or boot camp must be cancelled via email or fax at least 14 days prior to start of class.
CISSP cancellation period is 21 days do to arrangement of tests via ISC2.
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