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ACUCW2 Administering Cisco Unified Communications Workspace Part 2: Advanced v9.x

acucw2 training classThis ACUCW2 training class builds on the foundation provided by  Administering Cisco Unified Communications Manager Part 1: Basic (ACUCW1) and  focuses on advanced administration of Cisco Unified Communications Manager  (CUCM) v7, v8, and v9. In this course, you will learn to build the UC  infrastructure, including deploying a variable-length on-net dial plan that  supports multiple sites with overlapping extensions.

The class covers the v7, v8,  and v9 version features (local route groups and global transformations in particular)  can simplify the dial plan and prepare for globalization. Learn to  deploy E.164 and explore the challenges that are presented by the North  American Numbering Plan (NANP).

You will explore bandwidth management and call admission control tools used  to manage calling in a network with multiple sites. You will learn about  mobility features, including device mobility, extension mobility, and unified  mobility (single number reach), that are used in networks with multiple sites.  You will configure hunt lists and learn about Cisco Unified Workspace Licensing  (CUWL).

What You'll Learn

  • The  CUCM Service and Platform GUIs and how CLI works
  • Advanced CUCM architecture
  • Activate, start, and stop CUCM services
  • Configure base CUCM components, such as date time groups, device pools,  and Call Manager groups
  • Build a dial plan including route patterns, route lists, and route  groups supporting both the NANP and dialing in Europe
  • Deploy line/device Class of Service using partitions and calling search  spaces and translation patterns for call blocking
  • Use local route groups and global transformations to simplify your dial  plan
  • Build a dial plan supporting multiple sites with overlapping extensions
  • Investigate globalization and the challenges of the NANP
  • Configure advanced Class of Service capabilities such as time of day  routing, client matter codes, and forced access codes
  • Hunt lists and their configuration
  • Use bandwidth management and call admission control tools to control  calls between sites
  • CUCM mobility features: extension mobility, device mobility, and unified  mobility (single number reach)
  • Configure presence and BLF
  • Set up media resources to use for MOH and conferencing
  • Use Enterprise License Manager to manage licenses


Student should have experience  performing basic CUCM administrative tasks, including IP Phone moves, adds, as  well as some exposure to the CUCM Administrative GUI.


  • Administrators who need a more comprehensive understanding of the Cisco  UC infrastructure
  • Administrators, engineers, network architects, and integrators with  overall responsibility for Cisco UC networks

Class Dates and Location

May 2 - 6, 2016               Washington, DC

May 2 - 6, 2016
8:30 AM - 4:30 PM         Virtual Classroom Live

May 16 - 20, 2016          Los Angeles, CA

May 16 - 20, 2016
11:30 AM - 7:30 PM      Virtual Classroom Live

May 23 - 27, 2016         Morristown, NJ

May 23 - 27, 2016
8:30 AM - 4:30 PM       Virtual Classroom Live

Jun 13 - 17, 2016          New York, NY

Jun 13 - 17, 2016
8:30 AM - 4:30 PM       Virtual Classroom Live

Jun 20 - 24, 2016         Houston, TX

Jun 20 - 24, 2016
9:30 AM - 5:30 PM      Virtual Classroom Live

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